Questions parents ask

Everything parents ask before they book

The questions that come up on every trial call, answered here so you arrive already knowing. If something is not here, ask us — a person who teaches here will answer.

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What Bustan is

Is Bustan an online madrasa?

If what you mean is live Qur'an, Tajwid, Hifz and Islamic studies taught by qualified teachers, then yes — that is a real part of what we do, and several of our parents describe us that way in their own words. But it is only half of it. The same children take maths, science, English and their school syllabus with us, on the same timetable, with the same teachers reporting to you. So live online school describes us better than madrasa does, and families who want only the academic side are just as welcome as families who want only the Qur'an.

So which is it — a religious school or a tuition centre?

Both, on purpose, and that is the point rather than a hedge. Most families we teach are running two things in parallel: a tuition centre on one evening and a Qur'an class on another, with nothing joining them up and each competing for the same hours. We do both, on one timetable, with one set of updates. See how the curriculum fits together.

Who teaches the classes?

A multilingual faculty, interviewed and referenced before they teach, with subject qualifications in what they teach. Because batches are two to four, the same teacher sees your child every week — which is the entire reason for a batch that small.

How long have you been doing this?

Since 2017. Bustan started in Germany, among Kerala families who could not find locally what they had grown up with, and now teaches families in more than twenty-five countries.

Do you award a qualification?

We issue our own course certificate and we report your child's stage and progress every term. We are not an examination board and we do not award an externally recognised qualification — we would rather say that plainly than let you assume otherwise.

Language

What language are classes taught in?

English is our medium of instruction. Tajwid, meaning and adab are explained in the same language as mathematics and science, so that a lesson is understood rather than simply followed.

Can my child be taught in Malayalam instead?

Yes — and in Arabic, Hindi or Urdu likewise. The language is chosen for the child rather than for the teacher. For most children growing up outside India we would recommend English, simply because it is the language they think in.

Can I talk to you in Malayalam?

Yes. The trial call, the daily notes and the term review, in Malayalam, English, Arabic, Hindi or Urdu — whichever you would rather. That holds whichever language your child is taught in.

Can my child learn Malayalam as a subject?

Yes, and for families abroad it is one of the most requested things we teach: reading and writing it, not only understanding it. That is a different thing from teaching everything else in Malayalam. See Malayalam.

Classes and the timetable

How many children are in a class?

Two to four, or one to one where that is the right arrangement. Small enough that no child waits their turn to be noticed, that every child reads aloud every time, and that a teacher can slow down for one without holding back another.

How often are classes, and how long?

Most children have three or four classes a week. We agree the exact pattern with you on the trial call, because it depends on the subjects and on what else your child's week already contains.

Will the class time work in our time zone?

Almost certainly. Our teaching day stretches from the first Australian afternoon to the last North American evening, and the platform's timetable is time-zone aware so nobody is doing the arithmetic by hand. Pick your country to see the usual hours.

What if my child misses a class?

Every class is recorded, so a missed class is not a lost one and a difficult passage can be returned to as often as it takes. A missed class is not refunded; a class we cancel is rescheduled or credited, as you prefer.

Can you move classes during school examinations?

Yes, and parents ask us for this often enough that we plan for it. Tell us the examination weeks and we move the slot rather than letting the term lapse.

What happens if we move to another country?

The teacher, the timetable and your child's records come with you. Tell us the new time zone and we move the slot. Families moving between the Gulf, Europe and India are a large part of who we teach.

Fees, the trial and cancelling

How much does it cost?

We agree the fee with you on the trial call, once we know the subject or subjects, the batch size and how often your child will attend — because those three things are what it depends on. We confirm it in writing before you commit, along with what it covers and the notice either of us needs to give.

Is the trial class really free?

Yes, and registering commits you to nothing. We call to arrange the trial, assess your child so we can place them in the right batch, and agree a time. Nothing is owed up to that point.

How do I stop classes?

Tell us, with one month's notice. We bill for the notice period and not beyond it. If you are a consumer in the EU, the EEA or the UK you also have a 14-day right to change your mind after signing up — see our terms.

Do you offer a discount for more than one child?

Talk to us on the trial call. Fees are agreed per family and the number of children is one of the things we take into account.

What your child studies

Do we have to take all the subjects?

No. Enrol in one if that is what you need. Nothing here is a package you have to buy whole.

My child has never read Arabic. Where do they start?

At the beginning, which is where most of our students start, and nothing in the first stage assumes anything. The trial class is how we find the right starting point rather than guessing. See Arabic and Qur'an & Tajwid.

Which school boards do you teach to?

CBSE, ICSE and IGCSE most often, and state boards on request. Bring the school's own textbook; we teach to the paper your child will actually sit. If your child follows a national curriculum we do not list, ask us and we will say honestly whether we have a teacher for it.

Can you prepare my child to move back to India?

Yes, and we are asked for it often. We teach the Indian syllabus they will be dropped into, concentrate on the gap between it and what they have been doing, and pace it to the date of the move. One of our parents says the crash courses are what let her children move into Indian school after Germany without losing a year.

Will my child's grades improve?

We will not promise that, and we would be suspicious of anyone who does. What we will do is tell you where your child is, what the gap is and what it will take — and then report every term on whether it is closing.

How quickly will my child finish Hifz?

We will not give you a date. It depends on the child, the number of classes a week, and what they do between them. What you will get is a specific written account each term of where they are and what the next step is.

How you know what is happening

What will I actually be told?

A note on what was covered in class, periodic written reviews of how your child is getting on, and the recording if a class was missed. The notes are built from what the platform recorded as the class happened, which is why they arrive reliably and why they are specific.

Are classes recorded?

Yes — which is both a teaching measure and a safeguarding one. Recordings are available to the children in that class, their parents, the teacher and the academic staff responsible for quality, and they are deleted after twelve months. Section 3(d) of our privacy policy sets it out in full, including how to object.

Is homework set?

Yes, in the same place the lesson happened, and the platform records what was done. Several parents have asked us for more of it, which is the only direction that request has ever come in.

Can a girl be taught by a female teacher?

Yes. Tell us at registration and we will arrange it.

Getting set up

What do we need to join a class?

A laptop, tablet or phone with a camera and a reasonable connection, and headphones if you have them. It runs in any modern browser, and there are Windows and Android apps if you would rather. Nothing essential depends on the device having Arabic language support, because many of our families' devices do not.

Do we have to buy books or an abacus?

For most subjects, no. For abacus a physical soroban helps and they are inexpensive, but the lessons include an on-screen one so a child can start without buying anything. We will tell you on the trial call what we actually recommend.

Can I sit in on the class?

Yes, and for younger children we encourage it for the first few. You will see what the teacher does and your child will settle faster.

How do I start?

Fill in the registration form — a few minutes, and it commits you to nothing. We call to arrange the free trial, agree the batch and the time, and your child starts.

Still something you want to ask?

Message us on WhatsApp or ask on the trial call. We reply in English, Malayalam, Arabic, Hindi or Urdu.